AI Skills Portfolio
Working with Claude,
not just using it.
I hold a Claude AI 101 certification and use Claude daily in real operations work — drafting communications, building documentation, and curating content. Below are three samples showing the actual process: prompt, output, and the judgment I apply before anything gets published.
Claude AI 101 — Certified
Anthropic / Claude.ai foundations certificate
AI-Assisted Email Templates Pack
5 real business emails — drafted with Claude, refined by me
Claude (Anthropic)
Email Writing
Tone Calibration
Sample 01
Customer Follow-Up After Purchase
My Prompt
"Write a friendly follow-up email to a customer who bought a product 3 days ago. Ask how it's going, offer help if needed, keep it warm but not pushy."
Claude's Output
Subject: How's everything going with your order?Hi [Customer Name],
I hope you're doing well! It's been a few days since your order arrived, and I wanted to check in and see how everything's going.
If you have any questions or just want a hand getting the most out of your purchase, I'm right here — just hit reply.
Thanks again for choosing us!
Warmly,
Stefanie
Why This Works
Warm tone, no pressure to buy more, genuine offer to help — builds trust instead of feeling like spam.
Sample 02
Handling a Customer Complaint
My Prompt
"A customer is upset because their order arrived late and damaged. Write an empathetic response that apologizes sincerely and offers a replacement or refund."
Claude's Output
Subject: We're sorry — let's make this rightHi [Customer Name],
I'm really sorry to hear your order arrived late and damaged — that's not the experience we want for you.
I'd like to make this right immediately. I can send a replacement at no extra cost, or process a full refund — whichever works better for you.
Thank you for your patience.
Best,
Stefanie
Why This Works
Leads with empathy, not excuses. Gives the customer control instead of deciding for them. No corporate fluff.
Sample 03
Internal Status Update to Operations Lead
My Prompt
"Write a brief internal status update covering: 45 tickets completed, 3 escalations sent to billing, 1 process improvement suggestion."
Claude's Output
Subject: Daily Status Update — [Date]Hi [Manager Name],
Quick update on today's progress:
• Completed 45 customer support tickets
• Escalated 3 billing-related issues to Finance for review
• Suggestion: a shared template library could save time across the team — happy to help build one if useful.
Best,
Stefanie
Why This Works
Scannable bullet format respects the manager's time. The improvement suggestion shows initiative without overstepping.
How I Use This in Real Work
I don't copy Claude's output and send it blindly. My process: give Claude the situation and key facts → review for tone and accuracy → adjust specific details for the real situation → confirm nothing was added that wasn't true → send. This pack shows I can use AI as a real productivity tool for consistent, professional client communication at volume.
Prompt Engineering
Tone Calibration
Client Communication
Quality Control
SOP: Customer Complaint Handling
Standard Operating Procedure — drafted with Claude, structured for team training
Claude (Anthropic)
SOP Writing
Process Docs
My Prompt
"Help me write a Standard Operating Procedure for handling customer complaints in an e-commerce support team. Cover: acknowledging, investigating, resolving, documenting, and escalating. Format it clearly for a new team member to follow."
Department: Customer Support
Applies to all Customer Support Associates
1
Acknowledge Immediately
Respond within 1 business hour. Thank the customer, acknowledge the issue without assuming the cause. Avoid scripted-sounding language.
"I'm sorry to hear about this — let me look into it right away."
2
Gather Information
Confirm order/account details. Check internal systems first before asking the customer anything findable on your end.
3
Investigate
Review order/account history. Check with relevant teams (Logistics, Billing). Identify root cause before proposing a resolution.
4
Resolve
Offer a clear, specific resolution. Avoid vague promises. Set a timeline. Confirm the customer is satisfied.
5
Document
Log in CRM with:
- Issue summary
- Root cause
- Resolution provided
- Date resolved
6
Escalate If Needed
Escalate when: refund exceeds approval limit, customer requests a manager, or you're unsure how to resolve after investigation.
7
Follow Up
For complex cases, follow up within 48 hours to confirm the resolution worked.
Quality Standards
Acknowledge within 1 business hour · Document every resolution before closing · Maintain empathetic, professional tone · Never close without confirming customer satisfaction.
Why I Built This
I used Claude to draft the structure and language quickly, then reviewed and refined it based on real operations best practices. This is the kind of documentation I can build for any team — onboarding guides, process SOPs, or training materials — using AI to speed up the first draft while applying my own judgment to make sure it's accurate and usable.
SOP Writing
Process Documentation
Operational Thinking
AI-Assisted Drafting
AI Content Curation Sample
Source material → Claude → publish-ready content
Claude (Anthropic)
Content Curation
Copywriting
Source Material
Customer Review (Trustpilot, 5 stars)
Original Review
"I was skeptical at first but honestly this product changed my morning routine completely. I used to spend like 20 minutes just getting ready and now it's maybe 5. My husband even noticed and asked what changed lol. Would 100% recommend. Ordered 2 more as gifts already!"
Step 1 — My Prompt to Claude
"Turn this customer review into a short, engaging marketing email. Keep the authentic voice but make it punchy for an email subject + body."
Step 2 — Claude's Output
Email — Ready to Publish
Subject: From 20 minutes to 5 — here's what changedHi [First Name],
We get it — mornings are chaos. That's exactly why one of our customers wrote this:
"I was skeptical at first but honestly this product changed my morning routine completely. I used to spend 20 minutes just getting ready and now it's maybe 5."
She liked it so much, she already ordered 2 more as gifts.
[Shop Now Button]
My Curation Notes
✓ Kept the authentic voice while toning down casual slang for email · ✓ Verified the quote matched the source exactly — no fabricated details · ✓ Added a CTA — Claude's first draft didn't include one · ✓ Trimmed for mobile readability (under 150 words)
Bonus — Same Source, Different Format
Instagram Caption
My Prompt
"Turn this review into a short Instagram caption, casual tone, include relevant hashtags."
Claude's Output
20 minutes → 5 minutes. That's the glow-up one customer wasn't expecting 👀
She liked it so much she ordered 2 more as gifts. Mornings just got easier. ✨
#MorningRoutine #ProductReview #CustomerLove #MorningHacks
Why This Workflow Matters
This is the exact process used in AI content operations roles: source material doesn't go straight to publish. It goes through curation — checking accuracy, adjusting tone, verifying nothing was fabricated, and making sure the final asset fits the brand's actual audience. I understand the value isn't just running content through AI — it's catching what needs fixing before it goes live.
Content Curation
Source Verification
Multi-Format Copywriting
Quality Control